Senior Retail Merchandiser

Job Description

Reporting to:             Team Leader  

Hours of work:          Monday to Friday – 45 hours per week

Location:                    Operating from visiting client premises within a geographical area

Job Scope

To provide effective support and training in a team of Operators, delivering a high level of customer service across the operational base. To cover routes when required, due to holiday, sick leave or training, ensuring all types of vending machines are merchandised fully and cleaned to Automatic Vending Association hygiene standards. To sell as much product as possible through the vending machines, by ensuring that relevant stock is correctly loaded and positioned into the machines, they are hygienically cleaned and replenished, and left in an attractive appearance, to encourage consumers to buy, thus maximising sales and revenue.  To train and develop the team, check quality on a regular basis, and continually looking for areas of improvement.

Responsibilities

The list below details the requirements needed to carry out your job to the highest levels and standards. The Company may, from time to time, change or amend the requirements, but this will be in consultation with you and agreed by both parties, beforehand.

You will be required:

Route and machine management

• To ensure that when covering route, all machines are filled, cleaned, serviced and merchandised to the required standards laid down by the AVA health and hygiene training and accreditation guidelines.
• To complete all the relevant stock and cash controls across the machine base and on the company vans. 
• To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk.
• To report all accidents, unfit foods and customer complaints to your Team Leader or to the Service Desk on the same day that any incident occurs.
• To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
• To ensure appearance, is kept to the high standards as stated in the Operator’s Handbook, (smart and clean uniform, personal hygiene, well groomed, no visible tattoos). 

Training and Auditing

• To facilitate “best in class” training and support to all our operations staff, enabling them to give exceptional service to all our customers and ensure the highest standards are being achieved.
• To train all New Starters from their Induction Day through to being signed off to go live on their own on route.
• To buddy and mentor each new starter for their first 3 months ensuring they are fully trained and have all the required tools for the job.
• To train Operators on suitable refresher courses to ensure high standards are maintained throughout.  Work with the Team Leader, to implement and document improvement plans where required.
• To undertake regular Machine Audits in the field on a monthly basis to ensure Customers’ machines are maintained and serviced in accordance with the AVA’s guidelines in the operator’s handbook. Report any findings where standards not met and deal with accordingly.  Products in machines comply with used by date legislation. If products are found out of date to report findings and deal with accordingly.

Customer Management

• To support the Team Leader using your initiative to maximise product throughput and increase sales.
• To identify opportunities to grow the client’s exposure in each customer to work as a partner rather than a supplier.
• To communicate both internally and with clients, any changes needed to enhance our high-quality customer service delivery across Connect’s range of refreshment solutions.

Additional Responsibilities

• You will be required to attend any relevant training courses, conferences or meetings as requested by the Company but this will be discussed with you beforehand and as much notice as possible will be given in order for you to make any personal arrangements as necessary.

• To support the Team Leader and Operations Manager in managing the team of Operators, offering ideas, thoughts and observations.
• To support the Team Leader to increase the quality of the team, through good recruitment, training and development, and through the effective coaching, leading, and managing a team of people.

• To comply with all Company and Statutory regulations regarding Health and Safety, and to make yourself aware and observe all relevant health and safety rules and procedures on customer sites.
• To maintain the company vehicle in accordance with the servicing schedules. The vehicle must be kept in a satisfactory road worthy condition at all times. The vehicle must be kept clean and tidy both inside and out at all times. Any defects must be reported to the Operations Manager immediately.
• To comply with the laws of the road, drive carefully and considerately at all times and hold a current clean driving licence.
• To perform other duties and manage other projects as required, according to the needs of the business.
• To adhere to any reasonable management request outside normal working hours. Again as much notice as possible will be given.

Key Notes

• A Job Description is a document that is not rigid or inflexible, but acts to provide guidelines to the duties expected whilst in the position.
• The Job Description may be reviewed and amended in accordance with the Company’s requirements from time to time.
• The Company requires you to work as flexibly as you can and to meet the needs of the business and our Clients.
• I have read and accept the contents of this job description as above and will adhere to the guidelines as required. I will carry out my job effectively, safely, and to the best of my ability.