Technical Service Manager

Engineering
London
June 6, 2025
£40000 - £45000 / year
Urgent
Application deadline closed.

Job Description

Our client is a well-known company in the vending industry, they are looking to expand over the next few years. To support this growth, they need a Technical Service Manager to join their team. In this role, you’ll be responsible for managing an established team as well as running full implementation of a new service division. Previous experience in a similar environment is required. This is a great opportunity for someone who has the desire to progress to the Head of Service. This Technical Service Manager position requires strong leadership and the ability to manage service operations effectively.

Overview of Role

  • To oversee the development and maintenance of efficient processes and structures.
  • Defining key performance indicators (KPIs), implementing training programs, managing recruitment, and ensuring effective customer communication.
  • Oversee all budgeting and strategic planning for the service department.
  • Collaborate closely with the UK management team to ensure alignment with and achievement of our overall business strategy and goals

Key Responsibilities

  • Define and implement all processes related to service tasks from initial call through to invoice
  • Work with internal departments to implement systems required
  • Maintain good customer relations by presenting a professional, efficient and helpful service.
  • Responsibility of the service scheduling, admin and service team.
  • Responsibility to carry out recruitment and making sure all ongoing training plans are in place as required
  • Build relationships with key customers and understand external relationships to be able to advise on their agreed pricing and contract structure to ensure satisfaction of the departments/company’s service.
  • Product awareness to be confident in answering customer questions.
  • Work with the Head of Operations to define route to market and strategy
  • Working on a range of market leading coffee and vending machines
  • Previous experience training and developing engineers
  • Co-ordinate and support machine repairs, services and installations
  • Co-ordinate and support fault finding and diagnostics
  • Working on installations and leading other team members for larger projects
  • Co-ordinate and support planned maintenance
  • Covering a local area, and occasionally travelling to further jobs
  • Provide excellent customer service and training

Benefits

  • Competitive Salary £40k – £45k
  • Company Car
  • Travel expenses
  • Generous holiday allowance
  • Performance Bonuses
  • Opportunities for further progression

Requirements

  • Previous experience working in a similar environment
  • Used to using ERP and CRM systems
  • Ability to communicate with customers at all levels and with internal functions
  • Strong IT Microsoft Office Package Skills
  • Keen desire to innovate and learn new market trends
  • Excellent planning, Organisation & Time Management skills
  • Full, Clean UK Drivers Licence
  • Clean DBS

Success in this Technical Service Manager position depends on the ability to coordinate service tasks and support departmental growth.

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