Field Service Engineer

Job Description

Job Title                     Service Engineer – Field based- LONDON

Reporting to              Head of Service  

Hours of work           Monday to Friday – 45 hours per week

Job Scope

This is an exciting opportunity for a motivated Engineer to join an expanding family-run company. This role would suit a candidate who is looking for a varied role within a busy Service department and is looking for the opportunity to progress their career within the service industry.

This role will play an integral part in providing first line on site and technical support to effectively install, service and maintain the vending equipment of our client ensuring the highest levels of service are delivered at all times.

General Duties

• Notify the Line Manager of any training requirements.
• Ensure all tools and equipment is maintained in a useable condition.
• Ensure correct uniform is worn at all times and notify the Line Manager of any replacements required.
• Maintain and monitor levels of spare parts stock held on vehicle.
• Ensure efficient/effective use of working time.
• Liaise with other departments when necessary.
• To immediately report any customer dissatisfaction or potential loss of business to the Operations Manager.
• To advise the sales department of any identified new business opportunities.
• Always promote the company in a professional manner.
• To work within AVA Quality Manual Guidelines and standards
• Ensuring Health & Safety legislation is adhered to all times an notify your line manager of any areas of concern.

Key skills required

• Minimum of 4 years experience as a Service Engineer in the vending industry.
• Experience of working on N&W, Wittenborg, Westmatic and Stentorfield machine manufactures.
• Good organisational skills, with a keen eye for detail.
• Full Clean Driving Licence.
• Good Timekeeping skills.
• IT literate – Excel & Microsoft Word.