Automotive Service Advisor
Location: Caribbean
Sector: Automotive / Dealership / Vehicle Servicing
Employment Type: Full-time, Permanent
Salary: Competitive package, dependent on experience
Recruitment Partner: ANT Recruitment
About the Company
ANT Recruitment is supporting a well-established automotive dealership and service provider in the Caribbean with the appointment of an experienced Automotive Service Advisor.
Our client operates a busy vehicle sales, servicing and repair operation, supporting customers across a range of automotive brands. This is an excellent opportunity for a confident and customer-focused individual who understands the importance of clear communication, accurate administration and an efficient workshop experience.
The Role
As an Automotive Service Advisor, you will act as the key link between customers and the workshop team.
You will be responsible for welcoming customers, understanding their vehicle concerns, booking work into the workshop and keeping them informed throughout the repair or servicing process.
The successful candidate will be professional, organised and confident discussing vehicle maintenance and repair requirements with both customers and technicians. You will play an important role in ensuring work is properly scheduled, customer expectations are managed and each vehicle moves smoothly through the service department.
Key Responsibilities
- Act as the first point of contact for customers visiting or contacting the service department.
- Book vehicles into the workshop for servicing, diagnostics and repairs.
- Listen carefully to customer concerns and accurately record vehicle symptoms.
- Prepare job cards and ensure technicians receive clear and complete information.
- Coordinate with technicians, the Head Technician, parts staff and management.
- Provide customers with regular updates on repair progress and completion times.
- Explain recommended repairs, service requirements and associated costs clearly.
- Obtain customer authorisation for additional work where required.
- Support workshop scheduling and help maintain an efficient workflow.
- Prepare estimates, invoices and service documentation accurately.
- Manage customer queries, concerns and complaints professionally.
- Support warranty, manufacturer and internal service processes.
- Maintain accurate customer records and service histories.
- Promote a consistently high standard of customer care.
Skills and Experience Required
- Previous experience as an Automotive Service Advisor, Aftersales Advisor, Workshop Administrator or similar.
- Experience within a dealership, independent garage, workshop or automotive service environment.
- Strong customer service and face-to-face communication skills.
- Good understanding of vehicle servicing, diagnostics, repairs and workshop processes.
- Ability to communicate technical information in a clear and customer-friendly way.
- Confident handling customer queries, complaints and follow-up conversations.
- Strong administration, organisation and attention to detail.
- Experience using workshop booking systems, job cards, email and office software.
- Ability to remain calm and professional in a busy service environment.
- Strong written and spoken English.
- Willingness and ability to relocate to the Caribbean.
- Valid driving licence would be advantageous.
Experience with manufacturer-led dealerships, European vehicles, warranty processes or multi-brand service operations would be beneficial.
Candidate Profile
The ideal candidate will be polished, practical and confident when dealing with customers.
You do not need to be a qualified mechanic, but you must have enough automotive knowledge to understand customer concerns, ask the right questions and communicate effectively with technicians.
You will be organised, approachable and capable of managing several customers and workshop priorities at the same time without compromising service quality.
You may currently be working as a:
- Automotive Service Advisor
- Aftersales Advisor
- Service Receptionist
- Workshop Administrator
- Warranty Advisor
- Customer Service Advisor within automotive
- Assistant Service Manager
Why This Opportunity?
This role offers the opportunity to join an established automotive business in the Caribbean and become an important part of a close-knit service operation.
It would suit an experienced Service Advisor who enjoys building relationships with customers, supporting technicians and helping a workshop deliver an efficient and professional service.
For candidates seeking an international move, the position also offers the opportunity to bring established dealership and aftersales experience into a customer-focused island environment.
How to Apply
To apply, please send your CV to ANT Recruitment for a confidential discussion.